ESSENTIAL DEMONSTRATION OF HAMILTON LONG TERM CARE CORE VALUES
We demonstrate credibility and accountability by holding ourselves to the highest standards legally, financially and ethically.
Teamwork: We have a partnership relationship with all associates.
Helpful: We strive to meet or exceed the expectations of our customers.
Innovative: We are creative in providing opportunities for enhanced customer service and professional development.
Compassionate: We treat others as we want to be treated.
Attitude: We listen and respond to our customers with a positive attitude.
ESSENTIAL REGULATORY FUNCTIONS
Operates the Nursing Center in accordance with the established guidelines of the organization and in compliance with federal, state, and local regulations. Enforces the Nursing Center guidelines. Maintains a working knowledge of current licensure standard and survey process. Assumes responsibility for notifying appropriate state and local agencies of the transfer, temporary or permanent discharge or death of any patient receiving Medicaid funds. Informs appropriate agencies of changes in Nursing Center personnel, as required. Participates in Nursing Center surveys (Licensure/Joint Commission) and any subsequently required reports. Acts as a liaison between the Nursing Center and regulatory agencies, patient advocacy groups and fiscal intermediaries. Assumes responsibility with department supervisor to provide adequate staffing. Assists Department Heads in the planning, conducting and scheduling of in-service training classes and orientation programs. Attends and participates in continuing educational programs designed to keep you abreast of changes in your field as well as to maintain current license/certification. Attends and participates in mandatory in-services. Assumes responsibility for and honors patients’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints. Assumes responsibility for procedural guidelines relative to the prevention and reporting of patient abuse. Reviews, investigates, and arbitrates patient complaints and grievances and makes available to supervisor written reports of action taken. Supervises the confidentiality and safe storage of current and closed patient records, personnel records, and physical plant records with regulatory requirements. Maintains appropriate documentation in regard to accidents/incidents and OSHA regulations.
ESSENTIAL MANAGERIAL FUNCTIONS
Establishes and maintains effective inter-departmental communication to provide positive working relationships. Assumes responsibility for reviewing and evaluating all recommendations of the Nursing Center’s committees and consultants. Complies with Corporate Compliance Program. Performs other duties as directed by supervisors. Complies with all Privacy and Security programs. Serves as Privacy Official for the Center and is responsible for the administration and oversight of the Privacy & Security program within the Center. Plans, develops, organizes, implements, evaluates and directs the Center’s programs and activities. Develops and maintains written policies and guidelines that govern the operation of the Center. Ensures that all associates, patients, visitors and the general public follow established policies and procedures. Makes routine inspections of the Center to assure that established policies and procedures are being implemented and followed. Maintains an adequate liaison with families and patients. Attends and participates in workshops, seminars, etc., to keep abreast of current changes in the long-term care field, as well as to maintain a professional status.
ESSENTIAL FINANCIAL FUNCTIONS
Establishes an annual budget and submits to supervisor for approval. Adheres to the established accounting system and financial guidelines to meet operating cost and maintains internal budgeting control. Provides for the purchase and availability of all necessary supplies. Reviews and interprets monthly financial statements and budgets and make necessary adjustments as required. Keeps abreast of economic conditions/situations and make adjustments as necessary to assure the continued ability to provide quality patient care.
ESSENTIAL COMMUNITY RELATIONS FUNCTIONS
Develops relationships with community agencies providing services of benefit to the Nursing Center. Participates in community/civic matters/projects.
ESSENTIAL ASSOCIATE RELATIONS FUNCTIONS
Supervises all department supervisors and administrative staff. Meets with department heads at regular intervals. Supervises the recruitment, employment, retention, performance evaluation, promotion and discharge of associates. Arbitrates complaints and disputes concerning associates. Ensures that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion or disability. Strives to maintain a positive working relationship with associates.
ESSENTIAL CUSTOMER SERVICE FUNCTIONS
Communicates well with patients and family members providing warm and friendly greeting and an approachable attitude to family/visitors/patients and responds to expressed concerns while displaying a helpful, caring demeanor and answers questions when appropriate in a professional manner. Reviews, investigates and arbitrates complaints and disputes concerning patients and families.
ESSENTIAL ENVIRONMENTAL SERVICES FUNCTIONS
Assumes responsibility for maintenance of building, grounds and equipment. Provides direction so that associates, patients, visitors, etc. follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc. Follows established safety procedures when performing job tasks and/or working with equipment. Reports occupational exposures to blood, body fluids, infectious materials and hazardous materials to supervisor.