Georgia Leads Nation in Outstanding Resident and Employee Satisfaction for Second Consecutive Year
Yesterday, 255 Georgia Health Care Association (GHCA) members received the Excellence in Action Award from NRC Health, making Georgia the leading state in the nation for outstanding resident and employee satisfaction for the second consecutive year.
“Congratulations to the 225 GHCA members who received the 2017 Excellence in Action award for 2017,” said Tony Marshall, GHCA President & CEO. “I applaud these members on this outstanding accomplishment and thank them for their continued dedication to the satisfaction of the residents entrusted to their care and the employees working at their centers.”
This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.
“The Excellence in Action award remains a true testament to the overall quality being provided in today's long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”
Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2016. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent). Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing centers on either the question, “What is your recommendation of this facility to others?” or the question, “What is your recommendation of this facility as a place to work?” In Georgia, almost 18,000 residents and family members and 22,000 associates responded to the satisfaction survey.