Heart Foward

In June 2023, GHCA was thrilled to launch Heart Forward, a Culture of Service Excellence. This initiative is funded by the GHCA Education and Research Foundation and designed to facilitate and teach a Culture of Service Excellence within GHCA member centers/communities. Developing and fostering a culture of service is deeply important to your organization’s success in achieving excellence and delivering the highest quality of care to your residents and patients, and we appreciate your commitment to the ongoing journey that is culture transformation.
 
Heart Forward Training Materials

• Heart Forward Training Manual
• Heart Forward Implementation Call Presentation
• Heart Forward Train the Trainer Presentation
• Heart Forward Culture Rollout Checklist
• Heart Forward Train the Trainer Delivery Basics
• Heart Forward Culture Pocket Card Template
• Heart Forward Appreciation Card Template