Georgia Heath Care Association Members Recognized for Outstanding Resident and Employee Satisfaction

• By: GHCA
• On: 08/15/2018 10:46:46
• In: News

Congratulations to the 101 GHCA members who received an Excellence in Action award for 2018,” said Tony Marshall, GHCA President & CEO. “I applaud those centers on this outstanding accomplishment and thank them for their continued dedication to the satisfaction of the residents entrusted to their care and the employees working at their centers.”
 
This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.
 
“It's NRC Health's great pride to partner with organizations that show such a strong commitment to service,” said Helen Hrdy, Senior Vice President, Customer Success. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn't be more deserving of this award, and we're thrilled to commend and congratulate them.”
 
To qualify for the award, skilled nursing, assisted living, and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive responses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”
 
Click here for a full list of centers earning a 2018 Excellence in Action Award.

For more information on the awards criteria, click here for an Excellence in Action award fact sheet.